Terms of Service | Tendwell

1. Acceptance of Terms

By accessing or using the Tendwell platform and website (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Tendwell provides an AI-powered social media marketing platform designed for healthcare providers. Our Service includes tools for content creation, scheduling, publishing, and analytics across multiple social media platforms.

3. Account Registration

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. User Content

You retain ownership of content you create, upload, or publish through our Service. By using our Service, you grant Tendwell a limited, non-exclusive license to use, store, and process your content solely for the purpose of providing and improving the Service. You are solely responsible for the content you publish through our platform, including ensuring compliance with applicable healthcare regulations and social media platform policies.

5. AI-Generated Content

Our Service includes AI-powered content generation features. While we strive to provide helpful and accurate suggestions, AI-generated content is provided as a starting point and should be reviewed by you before publishing. Tendwell is not responsible for the accuracy, appropriateness, or compliance of AI-generated content. You are responsible for reviewing and approving all content before it is published.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Violate any applicable healthcare regulations or guidelines
Share protected health information (PHI) through our social media publishing features
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to any part of the Service
Use the Service to send spam or unsolicited communications
Misrepresent your identity or affiliation with any person or organization

7. Third-Party Platforms

Our Service integrates with third-party social media platforms (such as Facebook, Instagram, LinkedIn, and X). Your use of these platforms is subject to their respective terms of service and privacy policies. Tendwell is not responsible for the availability, policies, or practices of these third-party platforms.

8. Payment Terms

Paid features of the Service are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

9. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in the platform. We may suspend or terminate your access to the Service at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately.

10. Limitation of Liability

To the maximum extent permitted by law, Tendwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the modified terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at: legal@tendwell.io