Privacy Policy | Tendwell

1. Introduction

Tendwell (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (tendwell.io) and our social media marketing platform (the “Service”).

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email address, password)
Profile information (organization name, role, profile picture)
Social media account credentials and tokens (for platform connections)
Content you create, upload, or schedule through our Service
Payment and billing information
Communications you send to us

We also automatically collect:

Device and browser information
IP address and location data
Usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and manage your account
Connect to and publish content on your social media accounts
Generate AI-powered content suggestions
Provide analytics and performance insights
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Detect, prevent, and address technical issues and security threats

4. Sharing of Information

We may share your information with:

Social media platforms: When you connect your accounts and publish content through our Service
Service providers: Third-party vendors who assist us in operating our Service
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data from Social Media Platforms

When you connect your social media accounts (such as Facebook, Instagram, LinkedIn, or X) to Tendwell, we access certain data from those platforms as authorized by you. This may include your profile information, page data, posting permissions, and analytics. We use this data solely to provide the Service and do not share it with unauthorized third parties. You can revoke our access at any time through the respective platform's settings or by disconnecting the account within Tendwell.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

7. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict certain processing of your data
Data portability (receive your data in a structured, commonly used format)
Withdraw consent at any time where processing is based on consent

8. How to Request Data Deletion

You can request deletion of your personal data at any time by:

Email: Send a request to privacy@tendwell.io with the subject line “Data Deletion Request”
In-app: Navigate to Settings > Account > Delete Account within the Tendwell platform
Facebook data: You may also request deletion of data obtained from Facebook by contacting us at the email above or by removing the Tendwell app from your Facebook settings at facebook.com/settings

Upon receiving a verified deletion request, we will delete your personal data within 30 days, except for data we are required to retain by law. We will confirm the deletion via email once complete.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the Service may not function properly.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@tendwell.io